Refund policy

Streamlined Returns Framework

We aim to offer an unparalleled, hassle-free shopping experience.

Before our items are dispatched, they undergo a rigorous Quality Control Procedure, ensuring they meet our exacting standards for quality.

We recommend that you carefully measure yourself against the size guides available on our product pages before making a purchase.

Should you receive an item that is not in perfect condition – whether it's defective, damaged, not the correct size, or simply not the item you ordered – please contact us at your earliest convenience. We commit to providing you with a solution within 1 working day. It's important to understand, however, that items not experiencing the aforementioned issues will not be eligible for return or replacement just because.

For items being returned, they must be sent back to our facility. Upon their return, we require 5 business days to process your request, after which a refund will be issued within the next 10 working days. Please be aware that the cost of shipping is non-refundable, as it is a direct cost associated with the delivery service. Additionally, our policy includes a 15-day warranty period from the date of item delived, after which we can no longer offer returns or exchanges.

Guidelines for Returns

For reasons related to hygiene, we cannot accept returns or offer refunds for underwear, bodysuits, swimwear, and accessories. Items must be returned in their original, unworn, and unused condition. We will not accept items that are damaged, have been washed, or altered in any way. Before arranging for the return of an item, please inform our customer service team, providing specific reasons for the return. Return shipping costs will be the responsibility of the customer, as we do not offer Freight To Collect (FTC) services for returned packages. Items purchased with coupons are not eligible for return or exchange. If a purchase involves a coupon combined with another form of payment, only the amount that exceeds the value of the coupon will be refundable.

How to Process a Return

• Begin the return process by contacting our Customer Service team. Include in your message your Account Email Address, a detailed account of the issue, your request for resolution, and photographic proof of the issue.
• Wait for our confirmation before proceeding with the return.
• Send the item(s) back to the address we provide, ensuring to send us the tracking number via email.
• An automatic refund will be initiated within 10 working days after we have received and inspected the return.

*Please note: Approval for return requests is not automatic. We strongly advise familiarizing yourself with our Refund and Return Policy, which clearly outlines the acceptable conditions for returns.

Reaching Out for Support

If you need to discuss an issue, please provide your order's email address and order number, then describe the problem in detail. For items that are defective, incorrect, or not as described, please include clear photos or a video of the issue. Ensure that all return details have been confirmed via email with our Customer Service team before sending any items back.

Email: janesmith8887@outlook.com

*Important: Currently, we are unable to provide a free return service. Thus, customers are responsible for covering return and exchange shipping costs. For a successful return, we recommend using a standard shipping service that provides tracking.

Resolution Timeframe

We allocate 5 business days to process your return once we have received the item(s), followed by an automatic refund issued within the next 10 working days.

Should you require further assistance, feel free to contact janesmith8887@outlook.com. We are committed to supporting you and aim to reply to all messages within 24 hours.